Additional Information

Liability

Please note that we cannot be held responsible for the structural and plumbing aspects of installation. We therefore accept no liability for damage to the item during installation. We strongly recommend choosing a reputable and qualified professional for installation of this item. Two people may be required to safely handle and install this item.

Preparation

• Due to the considerable weight of items, when wall-mounting the wall or support structure to which it will be fixed must be checked and verified by a structural engineer. The installation should only commence once supporting walls meet the necessary standards.
• When wall-mounting ensure that all electrical works, wall plumbing and pipe works have been carried out prior to installation.
• Only once the fixing brackets have been securely mounted, should tiles be fixed to the wall.

Fixings & plumbing

• Due to the countless fixing options and wall types used within building works, we do not supply fixing screws, bolts, waste traps, tap connectors or any plumbing components with our items.
• If your item is to be wall-mounted, two or more wall fixing brackets will be supplied depending on the length of the item.
• If fixing screws are required for this item, the specification for these fixings will be documented in the technical drawing supplied.
• Floor standing basins are supplied with a removable panel for accessing the waste system. Depending on the installation requirements this panel can be on the rear or side of the basin.
• All basins are supplied with a pre-installed 1 1/4” basin waste sealed with silicon. If this waste is visible it will feature an unslotted click clack waste system which can be specified with a chrome, black or brass finish. Details will be documented in the supplied technical drawing.
• For fixed base and hidden waste basins, water flows through a thin channel into an unseen INOX steel sink bowl and waste system, accessible from underneath the item.

Basin position

When deciding on the location of basins and taps, ensure to take into account the thickness of the sink and tap fixings to ensure adequate clearance. Typically basins and vanity tops should be installed at a height of 85 cm. Consider a distance of 100-120 mm between the wall-mounted taps and the basin.

Taps

Please note that we do not supply taps. If the tap configuration specified is deck-mounted, the item will come with pre-drilled tap holes to the spacing specifications provided during the order process. We provide a standard diameter of 35 mm for all tap holes; however we can cut these to any size in order to accommodate your individual needs. There are many different sizes available on the market so please consult tap manufacturer’s specification.

Order process

Clients are encouraged to discuss their project with our consultants. We have a highly trained team of architects, engineers and account managers who will provide assistance through the entire process. This includes documenting your design, configuring options, confirming sizes and arranging delivery. Once the technical requirements for the project have been documented, our CAD technicians will prepare a technical drawing of the item for your signed approval. As soon as approval has been received and payment has been arranged, manufacturing will commence at our state-of-the-art UK manufacturing facility.

Lead time

Bespoke basins, furniture and other fabricated items have a lead time of 4-6 weeks from payment confirmation and receipt of signed technical drawing.

Delivery

Delivery & packaging cost will depend on the size and weight of the item and delivery postcode. The final cost will be communicated during your order confirmation. Each item is individually packed in a custom built enclosure using 4” x 2” timber. These enclosures ensure that stress and flex is not transferred to the item during transport. The enclosure is then wrapped in chipboard and finally sealed in plastic.

Disclaimer

Please note that while every effort will be made to supply goods to the size and colour specified, due to the handmade nature of these items, slight variations may occur. We adhere to a dimensional tolerance limit of ±0.3%. It is also impossible to choose a specific graphical face or area of the tile and its location within the item. Where sizes are specified by the customer these are assumed to be the total dimensions to be made including any fixtures or fittings.